HOW CAN I PAY FOR MY ORDERS?
You may pay with a debit or credit card as well as with your Paypal account. Your card will be charged within 3-7 business days of shipping your product.
We accept the following as a form of payment:
- Apple pay
- American Express
- Diners Club
- Shop Pay
- Google Pay
DO YOUR PRICES INCLUDE TAX?
Taxes are already included in our prices, so shop away!
HOW DO I PLACE AN ORDER ONLINE?
Ordering on DuraFits is quick and easy.
- To add an item to your Shopping Bag, simply click on "Add to Cart” from the product page.
- To view the items in your Shopping Bag click on the Shopping Bag icon in the upper right corner of the page.
- Review all items in your cart - if you’re ready to finalize your order, click on ‘CHECKOUT’.
- Proceed with your payment by filling out all the information needed in the checkout page and clicking on ‘Continue to Shipping Method’.
- Choose your preferred shipping method and, once ready, click on ‘Continue to Payment Method’.
- Click on “Proceed to Checkout” to complete your purchase.
HOW DO I KNOW MY ORDER HAS BEEN CONFIRMED?
Once you’ve completed your order, you’ll receive a Thank You email confirming it. It confirms that your order was successfully submitted. The email includes the details of your purchase, including your order number, the products you purchased, order tracking numbers, etc. Hold onto this email for your records. We’ll continue to let you know how your package is doing via email so make sure you keep an eye out for anything we send!
HOW SECURE IS MY PERSONAL INFORMATION?
I WOULD LIKE TO CANCEL MY ORDER. WHAT CAN I DO?
Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by reviewing your order on your account. To sign into your account, click here.PART OF MY ORDER IS TEMPORARY UNAVAILABLE. WILL YOU SHIP WHAT YOU HAVE OR WILL I HAVE TO WAIT FOR THE ENTIRE ORDER TO BE AVAILABLE?
We will ship the portion of your order that is in stock and issue a shipping confirmation and tracking number. We will inform you of the missing item(s) and issue a refund or confrim with you if you would like to wait for the new batch.MY ORDER HAS SHIPPED BUT I CAN’T TRACK IT. HOW CAN I FIND OUT WHERE IT IS?
Tracking information may not be available for the first 24 to 48 hours after you receive your shipping confirmation email. If 48 hours have passed and you're still unable to track your order, please contact us at firstname.lastname@example.org. DuraFits packages typically arrive between seven to twelve business days by Standard Delivery ( Priority Delivery (within 4 business days)). Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by reviewing your order on your account. To sign into your account, click here.DOES DuraFits SHIP INTERNATIONALLY?
Yes! We’re shipping worldwide. Besides, we offer free shipping over $70.HOW DO I RETURN/EXCHANGE AN ITEM?
Please see our returns & exchanges policy for details.SHIPPING
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
If your order is in stock, it usually takes:
Standard Delivery (7-15 business days)
Priority Delivery (within 4-5 business days)
HOW CAN I FIND OUT WHERE MY PACKAGE IS?
Once your order has been billed you will receive a shipment confirmation email that confirms that your order has been shipped from our Distribution Center. You can check the status of your order by reviewing your order on your account. To sign into your account, click here.
MY PACKAGE IS SHOWING AS DELIVERED, BUT I DID NOT RECEIVE IT. WHAT SHOULD I DO?
If your tracking information says the package was "delivered," first double-check the area where the carrier would have left it. Ask neighbors too in case the package was dropped at the wrong door. Also, look for any "attempted delivery" notices, which means the carrier tried to deliver it, but no one was home. If you still don't see anything, wait until the end of the next day, because some carriers' electronic systems may show the package as delivered, even when it's still on the way. Still no luck? Call the carrier with your tracking number for more information.
If the carrier is unable to provide a resolution please contact our Customer Care Center to email@example.com.PRODUCT
HOW DO I CHOOSE THE BEST SHAPEWEAR OR CINCHER FOR ME?
If you have questions or need further advice on choosing a shaper, feel free to contact us online, M-F from 9:30 AM to 4 PM CST or send an email to firstname.lastname@example.org with your questions. We’re here to help!
I JUST HAD A BABY. HOW LONG SHOULD I WAIT UNTIL I USE YOUR PRODUCTS?
Congratulations! You can typically wear a cincher as soon as one week after giving birth. If you had a c-section, it is often advisable to wait two weeks. Everybody is different, so please consult a doctor for a professional opinion.
I NEED MORE CONTROL, SHOULD I GO DOWN A SIZE?
No, a smaller size won't fit right and may be painful – ouch! Shapewear comes in different levels of control: minimal control, slight control, moderate control, strong control, and maximum control. Instead of going down a size, go up a control level. This will ensure your shapewear provides the support you need and stays comfortable too.
WHAT SIZE SHOULD I SELECT IF I PLAN ON LOSING WEIGHT?
Our shapewear will mold to your body, so we recommend selecting a shaper based on your current size. Remember that our shapewear can make you look up to 2 dress sizes smaller instantly, depending on the compression level – but it shouldn't cause discomfort.
You can check our size chart for a quick glance at recommended measurements. We recommend you go up a size if you experience numbness in the legs, shortness of break, sharp stomach pains or pinching.I'M IN-BETWEEN SIZES. WHAT SHOULD I DO?
We understand, not all bodies are the same! Don't worry. Here are some simple tips to help you select the right shapewear:
Never size down! Our shapewear is designed to slim and smooth, so picking a size too small will cause bulges and discomfort.
Email or contact us online. We have a team of customer service representatives who are happy to answer your questions and help you select the right size for your body. You can contact customer service at email@example.com.
I BOUGHT A SIZE AND IT'S TOO SMALL/BIG FOR ME - WHAT SHOULD I DO?
Worry not! We offer a 30-day exchange policy. If you’re still within 30 days since your purchase, just start your Exchange Process, click here.